Contact Mount Pilatus Tours

A question about a tour we list, a correction, or a request to be considered? Write to us and a person will read it.

How to reach us

Email hello@mountpilatustours.com. We answer in English, usually within two working days.

We are a booking guide, not a tour operator or a ticket office, so we cannot change, cancel or refund a booking. That goes to the operator through the platform you booked on, whose contact details are on your confirmation. If you cannot find them, write to us and we will point you to the right place.

If your tour was cancelled

A refund or a new date is the operator's to give. Your confirmation email carries their contact and your booking reference, which is the fastest route. Every day trip and ticket we list refunds in full if you cancel at least 24 hours before the start, except the three-day private tour from Lucerne, which needs 6 days. A ticket bought direct from Pilatus-Bahnen follows the railway's own terms.

Corrections

If a fact here is wrong or out of date, tell us what and where. Fares, season dates and maintenance closures change every year, and the fastest fix is usually a reader who has just been. Every page carries the date it was last checked.

Operators

If you run Mount Pilatus tours and want a listing considered, send the product page. Placement is not for sale; how tours are chosen is set out in our affiliate disclosure.

Where the official information is